Frequently Asked Questions (FAQs)
Q. How can I access Envision services?
A. Anyone interested in accessing any Envision service may call one of the offices. All calls are confidential and Envision does not subscribe to call display. Collect calls to the offices are accepted.
Q. Why would I attend counselling?
A. Counselling can assist you in gaining tools to make healthy decisions regarding your life. Counselling is an opportunity to become educated on your individual situations while increasing your self-esteem.
Q. Who can receive counselling from Envision?
A. Many different individuals receive counselling from Envision, such as:
- survivors and secondary survivors of abuse, violence and assault
- children (aged 5 – 18) who have witnessed violence
- families experiencing an event or situation that is overwhelming or traumatic for the family
- couples
Q. Is the counselling confidential?
A. Absolutely. We maintain strict confidentiality for all information pertinent to individuals and families receiving counselling at Envision. All Envision employees, volunteers and board members are required to sign a Confidentiality Agreement.
-
where required by law or by order or requirement of a court, administrative agency or other governmental tribunal
-
where Envision believes, upon reasonable grounds, that it is necessary to protect the rights, privacy, safety, or property of an identifiable person or group
-
when Envision requires legal advice from a lawyer
Q. What if I’ve been referred to Envision by another agency?
A. Envision has a number of programs that you can be referred to by other agencies, such as, Family Support which is provided to children and their families who may need short-term or long-term assistance, specialized Counselling Programs for individuals and families, as well as workshops and groups that run throughout the year.
Q. What does it cost to receive services from Envision?
A. There are no fees for our core counselling services that fall under our mandate as we are a community-based organization funded by the Ministry of Justice, Ministry of Social Services, United Way and private donations We welcome private and public donations at any time throughout the year.
Q. How long does it take to see a counsellor at Envision?
A. Clients are normally contacted within 24 business hours and will begin the intake process. Our counsellors believe that it is important to be there for someone when they reach out for our help. Envision will do everything possible to see a client on an emergency basis the same day as the referral.
Q. Where is Envision located?
A. There are four offices, one in Estevan, Weyburn, Carlyle and Oxbow, with counsellors in each office.
Q. Who can I call to get some information about Envision to share with the community?
A. The Outreach Program provides promotion and public education throughout Envision’s geographical area. Pamphlets, articles, references, books and presentations are available.
